Your privacy is important to us. This policy explains how we collect, use, and protect your information.
MyCustomHelper ("we," "our," or "us") is a Canadian company committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our AI chatbot services, or interact with our platform.
We provide AI chatbot services to e-commerce businesses across North America, including Canada and the United States. By using our services, you consent to the data practices described in this policy.
We collect personal information that you voluntarily provide to us when you:
This information may include:
When you visit our website, we automatically collect certain information about your device and usage:
When you interact with our AI chatbots (both on our website and client websites), we collect:
We may share your information only in the following circumstances:
We implement industry-standard security measures to protect your information:
All data transmission is encrypted using SSL/TLS protocols
Data is stored on secure, access-controlled servers
Strict access controls limit who can view your information
24/7 monitoring for security threats and breaches
We retain your personal information only as long as necessary to:
When information is no longer needed, we securely delete or anonymize it.
Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our site is used.
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to:
Request a copy of the personal information we have about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information (subject to legal requirements)
Unsubscribe from marketing communications at any time
Request your data in a portable format for transfer to another service
Request limitation of how we process your information
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days and may require verification of your identity.
MyCustomHelper operates from Canada and serves customers across North America. Your information may be transferred to, stored, and processed in Canada and the United States where our servers and service providers are located.
We ensure appropriate safeguards are in place for international data transfers in compliance with Canadian privacy laws (PIPEDA) and applicable US state privacy regulations. All data transfers are conducted with adequate protection measures to maintain the security and privacy of your information.
As a Canadian company serving customers across North America, we comply with applicable privacy laws based on your location:
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
We comply with applicable US state privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
Regardless of your location, we apply the highest privacy standards to protect all customer information.
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
Your continued use of our services after any changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or our data practices, please contact us:
privacy@mycustomhelper.com
Available through our main contact form
MyCustomHelper
Privacy Department
Canada
We typically respond to privacy inquiries within 2 business days.
We're committed to transparency and protecting your privacy. Contact us anytime with questions or concerns.
Contact Our Team